There’s no shortage of online survey opportunities on the internet. But some of these online survey sites are hit or miss. In this PointClub review, we’ll provide you details about this website, so you can make an informed decision about whether this is a great way to invest your spare time.
New members sign up to what they think is a legit survey site, only to find out that:
- The survey site doesn’t have the rewards those new users want
- The paid surveys don’t offer much money
- The user lives in the wrong country
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What is PointClub Surveys?
PointClub Surveys is owned by InnovateMR, a market research company out of Encino, California. PointClub Surveys has quickly become a well-known survey panel in just a few years.
InnovateMR was started in 1999 as goZing.com. In 2014, it was rebranded as InnovateMR. Just a few years later they launched their flagship platform, Pegasus. Pegasus allows corporate customers to mine data samples from their surveys review panels.
Just like other websites we’ve reviewed, including VIP Voice or Harris Poll Online, PointClub lets you take surveys to earn extra money online and other rewards. They claim to be the best survey site for earning money, so we have high expectations going into this review.
Is PointClub legit?
The Better Business Bureau is a globally respected institution. The BBB’s reputation as an unbiased source of consumer information can speak magnitudes about the reputation of a particular company.
They focus on scoring businesses based on their customer service and track record, so you can make a more informed decision on whether to do business with them.
How did PointClub score on BBB? Not terribly, but not great by any means, either.
PointClub received an A+ and has been accredited by the BBB since April 2019. On paper, this means that PointClub has checked all the blocks. However, they have an average of 1 star review (out of 1 rating), with 20 complaints closed in the last 3 years.
Customer service is huge when it comes to survey sites. What if you have a question or your points bug out? That’s when great customer service steps in.
And if you’ve had a number of complaints, then it’s the value of the customer service that really will determine how good you are. Especially since there are not many recent PointClub user reviews.
How did PointClub resolve complaints?
This was a fairly recent one. Basically, the customer had accumulated over $100 in extra money, but wasn’t able to generate a withdrawal request.
It took two weeks, and the BBB complaint was the second time the customer had to contact customer service. However, PointClub did investigate the issue and made the customer’s account available for him to withdraw their money.
On the flip-side, this user enjoyed their quick gift card rewards, daily draws, and that you earn free points even if you disqualify from a survey.
PointClub is legit.
PointClub is definitely not a scam. However, their customer service needs work.
PointClub does reward their users and there appear to be many good things said about them. They have struggled with customer service in the past few years, but recently went through a rebranding which may help improve their experience.
You can have peace of mind registering for the best online survey platforms, but you’ll never truly know how a survey website is until you try it.
That’s why we’re going to show you to sign up, navigate, and earn rewards on PointClub. Let’s get into it!
How does PointClub work?
You can sign up for PointClub surveys from their homepage. You can do this either through their signup form, through your Facebook account, or with your Google account.
These extra options speed up the registration process and we found it to be a nice touch. We also liked that they put effort into their branding with various cartoons and characters. This stands out when compared to the typical bland survey site.
Once you’ve completed your registration, logging into PointClub is easy. You just click on the login button in the top right-hand corner.
When you register, you’ll get 1,000 bonus points deposited into your account. PointClub also offers you a quick introductory survey for another 2,000. This helps them present you with only the most relevant and best surveys based on your personal information.
Quick Tip: If you plan on signing up for multiple surveys you should think about setting up a separate email address. It’s the best way to optimize the survey process a little by cutting down on inbox clutter.
If that wasn’t great enough, they also give you 1,000 bonus points for confirming your email. Since 1000 points equal $1, these 5,000 points already place you halfway to the $10 PayPal minimum threshold. This is a great way to get a head start, compared to other sites.
PointClub mobile app
You can also download the PointClub app through Google Play. Unfortunately, it doesn’t appear that it’s available for iOS users for iPhones or Apple devices.
PointClub member dashboard
The dashboard is lively and very straightforward. It looks much better compared to most survey websites we’ve seen. When you log into your PointClub account, you can see the available surveys under the “SurveyLauncher” section, with the points and average time displayed.
You must first complete a qualifying survey to be eligible for the real one. Don’t worry if you don’t pass. PointClub still awards you some disqualification points for the estimated time you spent on the survey.
Earning points and rewards with PointClub
You can expect to earn anywhere from 200 to 2,000 points for completing an online survey. The points are more than what you’d get from other survey sites, but the wait time for completing surveys is also longer than other sites. A typical survey will probably take you from 5 to 30 minutes, as well.
PointClub goes through a quality control process to ensure that points are not given incorrectly. Unfortunately, this keeps you waiting longer for rewards. This can be a huge downside.
PointClub Daily Streak Bonus
In good news, their loyalty program offers several levels of membership that gradually gives you a bigger bonus for every new survey you complete. It ranges from levels 1 through 10, with the next level yielding 10% extra points from the previous level.
If you were to reach level 10, a 200 point survey would generate you double the points! But, if you miss a day, you will be sent back to the last level.
Other survey websites have loyalty programs like this, but PointClub appears to be the most generous and easy to move up in.
Let’s talk about what really matters — the rewards! PointClub has a wide range of rewards, including:
- PayPal vouchers
- Physical gift cards to your favorite retailers, like Home Depot
- Amazon gift cards
- Walmart gift cards
There are over 80 different participating merchants. You can cash out through PayPal at $10, $25, $50, and $100 intervals, as well.
Daily points giveaways
On top of that, users located in the United States can enter into a daily sweepstake for the chance of winning 10,000 points, which is equivalent to $10.
All you have to do is “like” PointClub’s Facebook page. Unfortunately, it’s only available for U.S. residents at the moment.
When it comes to prizes, you won’t be winning vacations, flat-screen televisions, or anything outrageous. PointClub has the basics, but that’s more than enough if you’re just interested in earning a couple of bucks or being able to buy things at your favorite shops.
Other ways to earn tokens
Besides that, there are a lot of opportunities to earn money. If you earn tokens, you can enter into drawings for cash prizes. You can earn additional tokens for a variety of online activities.
Here are some of the ways you can complete tasks and earn tokens:
For every friend or family member that you refer to PointsClub, you can earn a token.
When you fully complete your profile, you can earn tokens.
Playing video games
You can earn tokens by playing simple video games, like Spin the Wheel, or Tic-Tac-Toe.
Pros of PointClub
Through testing out PointClub ourselves, here’s what we found to be the best parts of our experience.
- Earning points is easy: You can gain a lot of points quickly, as surveys yield hundreds or up to a couple thousand each. The loyalty program further adds to this, and you receive a small amount if you disqualify.
- Rewards are fairly priced: Some survey websites will have you working for ages before you can finally cash out because it requires so many points for rewards. We found PointClub to have reasonable cash out limits and prices for their gift cards.
- Clean design: Signing up and navigating PointClub is a breeze. There are several ways to register, very little fluff to distract you, and doesn’t feel outdated.
Cons of PointClub
With the good, comes with the bad. These are some aspects that we found to be drawbacks of using PointClub.
- Wait time for points: You can be waiting upwards of several weeks to get the points you generated from completing surveys. This presents significant delays to your being able to cash out or receive gift cards. Several other platforms we’ve reviewed instantly reward points, so this is a noticeable disadvantage.
- Weak customer service: They say that customer service is half of your product. In PointClub’s case, they aren’t doing too well. Many reviews online have stated that they experienced slow response times and didn’t receive much help. Although, PointClub has publicly responded too many complaints in a positive manner.
- Qualification difficulty: Qualifying for a survey is half of the battle. We found along with other user reports that qualification can be difficult. If you don’t even make it into the survey, how are you supposed to earn points?
Wrapping up our PointClub review
Our PointClub review found several good things to say about PointClub, but there are negatives, too. On the plus side, signing up is much easier than some other survey websites. It’s instant, and they even give you extra points for confirming your email.
Plenty of surveys will pop up on your dashboard, which is nicely designed and we believe to make the overall experience more pleasant. Surveys award hundreds or thousands of points, which makes getting to rewards quick. Unfortunately, the fact that you have to wait for weeks to receive points is not good.